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Terms and Conditions
Account setup is subject to approval by Wright. Customer will have unlimited use and access to PatientBuilder for 12 months; accounts inactive for 3+ consecutive months may be deactivated. Annual renewal may be extended if approved by Wright.
Credit card information - Customer will pay online for any order costs using their credit card; no invoices will be sent, however Customer can review all orders in Order Status. Customer should submit confidential file credit card information to facilitate billing for requested graphics services or media placement assistance. Please submit your card type/name/account number/expiration to Customer Support (417.447.5050) or fax (417.887.2935).
If a credit card is declined, the Customer will be notified and have five (5) business days to provide PatientBuilder with new card information. If this is not resolved, a final notification will go to the Customer and the Customer will no longer have access to PatientBuilder.
Mail list - If Customer intends to provide own mail list for fulfillment of items ordered on PatientBuilder, they must sign a Business Associates Agreement to ensure HIPAA compliancy and upload said mail list directly to the PatientBuilder server.
Production and Fulfillment - Many PatientBuilder materials are available at no cost and can be downloaded from Order Status. Allow ten (10) working days on items requiring production/fulfillment by PatientBuilder. If the Customer places an order prior to the expiration of their account, the Customer is responsible for the payments on any and all orders that require printing, generation of mailing lists, postage, or radio or television production that may be outstanding. In the event that this occurs, PatientBuilder will notify the Customer of the pending order and their responsibility.
